My review of New Era was based on observable facts. The way the human mind works is that we observe things in our environment, we then make assumptions about those observations that most likely explain the existence of the observable facts.

The reason I was compelled to ask whether or not “CP” knew you, is because, he posted his comment from the exact same IP address that you are posting your comments from. So any reasonable person, based on the observable fact you are both posting comments from the same place, would assume either, you know each other, or in fact the more likely explanation that you are CP.

Why you would come on here and pretend to be someone else is beyond me. If I have learned one thing from this exchange, it is that I have no idea why you do the things that you do.

However, your little charade here, has now added another observable fact to fit my original assumption that you are being sneaky and deceptive.

As fun as this has been, I think it has now gotten to the point that you are not only wasting my time, but also my readers time, and I am afraid I must draw the line here.

I will be closing the comments on this post so that I can get back to focusing on helping consumers. I wish you well.
.-= Damon Day´s last blog ..Legacy Debt Solutions vs Credit Solutions – Who Can Bankrupt a Client Faster? =-.

Thanks for sharing the email. If you are unable to see how your explanation in your email is different than the explanation you presented on Feb 14th, then certainly nothing I say is going to change that. I will let the readers decide whether or not you have given 2 different stories.
.-= Damon Day´s last blog ..Legacy Debt Solutions vs Credit Solutions – Who Can Bankrupt a Client Faster? =-.

Hi Damon,

Thank you for sharing your email address.

I’m sorry we didn’t get a chance to talk today but I look forward to talking to you on Monday with Alex.

I had a chance to view your web site and also the review you did on New Era Debt Solutions.

I also watched your video and I was impressed with your truthfulness and sincerity.

You mention the words honesty, straightforward, ethical, and unbiased. I love those words and I try to abide by them as well.

Your web site is very well done and I give you kudos for that.

Your review of New Era, however, needs some work.

There is a lot to talk about and we really need to get together so that you can paint a more accurate picture of us.

There is too much to talk about in this email.

I do want to talk to you about your concerns regarding fees, TASC, DTS Financial, the BBB, the NYAG, and client’s misunderstandings.

You are obviously a very intelligent man and you know there are always 2 sides to every story you hear.

My immediate concern and the purpose for this email is more of a personal nature.

It is about the area of your review that talks about a review site that you found that has misinformation about New Era.

You go on to say that I was praising the reviewer for such a great and accurate review.

You paint a picture of me somehow condoning misinformation like I am some kind of a dastardly person.

That could not be further from the truth.

Yes I did write that statement but here is what happened.

I came across this review site, just like I came across yours. It was full of misinformation.

I wrote:

I love the idea of a web site like Debt Settlement Reviews that honestly reviews and rates Debt Settlement companies with accurate information. I, as president of New Era Debt Solutions, would love the opportunity to speak with the owner of this web site.
Thank you! Dan Smith

The statement is true. I do love the idea of an honest and accurate review. I was not stating that this review was either honest or accurate. It was far from being honest and accurate. I did not know where this review came from nor did I know who wrote it. Notice that I said I would love the opportunity to speak to the owner, just like I’m speaking to you now. I was asking the reviewer for a chance to speak with him so that I could give him honest and accurate information about New Era.

You say in your review:

Clearly the president of New Era Debt Solutions must have noticed that this review mistakenly misrepresented the fees and claimed that their fees were half of what most companies charge. Not only does he not correct the error but he claims the review is accurate. I find that to be the most telling part of the review as it pertains to New Era.

For the record, I did notice that there were mistakes and misrepresentations. I would correct them if I could, but it is not my web site and I did not write it. I never claimed it was accurate. I wanted it fixed and that is why I wanted to talk to the owner of the site.

I would hope that now that you know the truth about this that you will correct and/or remove it from your review. I really don’t like being portrayed in a negative light like this.

I hope as we get to know each other and perhaps become friends, that you will realize that I am not the man you portrayed in your review nor is New Era one of the bad guys.

I, like you, work hard at doing what’s right.

We’re far from perfect but we are very proud.

Have a great weekend!

Talk to you Monday.

Also I appreciate the fact that you like the new look of my website. I have been working hard on it. Thanks for noticing.

Now I was just going to leave it at that, but you essentially are calling me a liar, so you really leave me no choice but to show you exactly why I do not believe you when you tell me you were not intentionally misleading people.

I have to call a spade a spade. I gave you a perfect opportunity to correct the record and provide me with another plausible explanation as to why you made those comments. It is a fact that the explanation you offered in your email to me is completely different then the explanation you have offered in your comment on FEB 14th. I have asked for your permission to repost your email so people can read it, and so far you have not responded to that. However, I no longer need to post your email to me because you have now, perhaps unwittingly contradicted yourself in this latest comment. Please read your comment to me on Feb 14th regarding your explanation of why your comment was left on that review.

You stated:

First you assumed that I noticed this review that had mistakes in it. The truth is I did not notice it whatsoever. Your review is the first I ever heard about it. Even you said in your review that these review sites are a dime a dozen. I do not track all of these web sites and unless something is brought to my attention I have no idea what is being said all the time on the internet. When I first noticed this Debt Settlement Review site that you are using to make your case against me, it was probably a couple of years ago or more. Back then when I made the comment about loving an honest and accurate review site, the content on the web site was entirely different than what is on there now. In fact back when I wrote the comment we weren’t even using a 15% fee structure. So what that means is that the owner of that site went in at some point and changed the content and he made a mistake in his math. This person, believe it or not, never called me to tell me that he was changing the content, nor did he ask me to verify its accuracy. He may have changed the content numerous times for all I know. For you Damon to try and tell the world that I somehow endorsed this site and its content is just not fair of you, nor is it accurate.

So according to you, on Feb 14th you claim that years ago when you made the comment it was an accurate review. (even though you don’t remember making the comment because it was so long ago and you don’t keep track of these things, you know the review was different and correct) Now in some unfortunate twist of fate, the author must have went back sometime later and changed the review and turned the accurate review into something completely different. So you are completely innocent, and even though this site appears on the very first page of google when someone does a search for your company, not one single person in your entire company of 45 employees ever saw it in the last 18 months?
Ok, let’s pretend that I buy into that theory, no matter how implausible it sounds. Well, now your story has changed, now you say the following:

You say my emails say something different but they don’t. I never say that the information on that site is accurate. It was not accurate the first time I saw it and it was not accurate the last time I saw it and it was probably not accurate in any of the other rewrites the author made..
Anyway, your assumption of fact that I knew about this and condoned it is simply not true.
Since it is not true, it is not a fact, and I ask you to please correct your review.

Now your email to me on Feb 5th, corroborates your second version and goes on to say that when you made the comment you knew it was not accurate, but when you were talking about honest and accurate reviews, you were only speaking in general terms and not specifically talking about this one. And I along with anyone else that read your comment simply misinterpreted what you meant.

So again I ask you. Which story is true? Should I believe that the review was accurate when you made your comments and you meant what you said literally as you claim on Feb 14th? Or should I believe that the review has never changed, you always knew it was not accurate but your comments have simply been misinterpreted by me because you were just talking about honesty and accuracy in general as you claim on Feb 5th in your email and now again today in your comment?

Or, do I revert back to Occam’s Razor, and conclude that I know for a fact that at least one of your stories is not true, and likely neither of them are since you can’t keep them straight, and the most plausible explanation is that you were being “sneaky and deceptive” and are simply not happy that I exposed it?

Dan, you claim I am painting you as being sneaky and deceptive and you claim that isn’t true, therefore it is not a fact and I must take it down. I am sorry but your opinion is not a fact, and based on a preponderance of the evidence, I am sorry to have to say that my original assumption is now actually more likely to be correct given your actions. I certainly would be open to changing my opinion if you offered a more plausible explanation to your actions. Unfortunately you have offered two different explanations for the same action and neither of them are more plausible.

At this point, I will again accept your offer to agree to disagree on this and we can both get back to work.

I was also under the impression that we were going to agree to disagree and end it there.
But I was also under the impression that you were going to correct the parts of your review that are factually incorrect. As of today the review remains unchanged. I would sincerely appreciate it if you would make the corrections so we can move on.

I’ve sent you this information on both your private email account and we’ve discussed them in this forum as well.

You have made some assumptions based on what you thought were facts, or appeared to be facts, and then you made some implications about me and my staff that are simply not true.

I would rather clear all of this up in a 2 minute phone call rather than wasting time trying to do this in a blog where it is tough to communicate effectively. This back and forth stuff is draining to say the least. But I am willing to do it your way to hopefully get this done once and for all.

Let’s go over this one more time and I hope you will do as you promise and correct or rewrite your review.

Again I have no issue that you think our fees are higher than they should be. That is your opinion from where you sit and I respect that. I do feel however that if you took the time to come visit us in person, see first hand what we do for our clients, see the proprietary tools and the systems we have created for our clients, and actually met the 45 professional employees that we have who are committed to excellent customer service, then you may change your mind. Can I lower my fees like you recommend? Probably could at the cost of lowering customer service. At this point I am not willing to do that. You say that there are other companies that can do what we do for less money. Great! Good for them. Let’s move on.

The so-called facts you have in your review that I have issue with are the ones you use to imply that I am deceptive to a degree and that my sales force are also deceptive to a degree. This could not be further from the truth. I am a proud man and I am very proud of my employees. They are good solid people and they have the interests of the client at the forefront. This deception that you created by making some false assumptions are the areas of your review that need to be corrected.

The first issue is the clarity of the fees in the agreement. Here is what you say in your review.
“However, when I read a copy of the contract that New Era sends out, I could see how a client might easily assume the 15% settlement fee is based on the savings.”

Before you wrote your review, in your comment to the other review site you said this
“I am reading their contract and this is the line that states clearly their fee is 15% of the savings.”
You said savings but you meant to say Account Balance because you provided a copy of the wording. Your point was that it was clear.
Damon these are your words, not mine. This is what you wrote.
First you say the contract is clear. Then you say it is not clear.
These two statements are conflicting so they both can’t be true facts.

Here are the true facts.
We have taken considerable effort to make certain our fee structure is clearly understood by our clients. You even read it and said it was clear. Can we make it even clearer than it is? Perhaps.
If I hear that people are confused I will certainly do my best to clarify things.
The truth is I have not heard that there is any confusion with the fees. I don’t think there is any confusion in our contract and there is not any confusion from our employees. I listen to telephone calls and I do not hear anything misleading or deceptive. If I did someone would be reprimanded and/or lose their job.

So I ask you again Damon to please clear up the facts in your review in this area. There is nothing misleading or deceptive or unclear when it comes to our fees and our sales force.

The second area that needs to be cleared up is the way you paint a picture of me being deceptive by allowing some review web site to have misinformation on it. I’ve covered this numerous times and would appreciate it if you would correct this for me. Please reread my other emails in regards to this. You say my emails say something different but they don’t. I never say that the information on that site is accurate. It was not accurate the first time I saw it and it was not accurate the last time I saw it and it was probably not accurate in any of the other rewrites the author made.

Anyway, your assumption of fact that I knew about this and condoned it is simply not true.
Since it is not true, it is not a fact, and I ask you to please correct your review.

Damon, I wish you would have simply called me in the beginning and told me you were going to write a review. We could have addressed any concerns you had and discussed anything you found perplexing on the internet. I welcome your review and anybody else’s review. I am very proud of New Era, I am very proud of my employees, and I am very proud of the work we have done on behalf of our clients.

I understand why you wouldn’t want to talk to me. So be it. I am still only a phone call away if you ever want to talk.

Thank you for making the corrections.

Dan